Terms of sale
Cancelations
Every product you order on our online store will be created on demand. You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
Refunds
We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach to hey@bytevibe.co out with photo evidence of the item’s improper condition within the first seven days following the shipping date.
Shipping Issues
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
Manufacturing Errors
If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if you simply change your mind regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.